FYI to those of you who have DirectTV. Call and bitch and moan about the channels that were blacked out during the Directtv/Viacom dispute. Then asked to be sent to retention. Be nice to this guy, as he has all the power to make you happy, including Free Sunday Ticket.
Worked for me. (I know a guy who works retention for Directtv and he taught me this).
Hell, bitch hard enough and you'll get free movie channels too.
Good luck! And keep at it. It may take several calls and/or e-mails but it will work.
And if anyone wants to switch to DTV, PM me and I'll be happy to give you my account number so we can both get $100 off.